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FAQs / Help

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. If you don’t have access to a printer you can simply make a note of this number and bring it with you when you visit, but printing out the email will grant you quicker access as our ticket officers can scan the barcode. Please note that we do not send out paper tickets.
 

Should I Gift Aid my transaction?

If you are eligible for Gift Aid (i.e. if you are a UK tax payer), ticking the Gift Aid box when you buy something through our website allows us to reclaim an additional 25% on top of your transaction, at no additional cost to yourself. This is funded by the Government, and the money raised from Gift Aid is a huge help to us. We would really appreciate your support in this way, if you are able to give it.

Do you issue refunds?

We regret that we are unable to issue refunds online. Please see our Terms and Conditions for more information.

Is there wheelchair access?

Yes, and there are accessible facilities in the centre of the Museum site. However, Chiltern Open Air Museum is a rural outdoor site and the paths are unmade and may not be suitable for some wheelchair users. Please see our website for more details (https://www.coam.org.uk/plan-your-visit/access/) or telephone the Museum before your visit.

Can I bring my dog to the Museum?

Yes, dogs are welcome, but for the sake of our livestock we ask that you keep them on a short lead at all times. Please note that dogs, with the exception of assistance dogs, may not enter our historic buildings.

Can I buy a ticket at the Museum?

All admission tickets can be purchased at the Museum, and with the exception of a few of our Special Events, there is no need to pre-book (the Museum website will state if pre-booking is required). Tickets for general admission cannot be purchased online.

Where Special Events require pre-booking, these tickets can be bought either online or from the Museum’s ticket office. We recommend booking in advance as, for safety reasons and to ensure that everyone has a great experience, tickets are subject to availability and numbers may be limited.

Experience Days cannot be purchased from the Ticket Office and can only be bought online.

Can I buy/renew an Annual Pass at the Museum?

Passes are valid for 12 months (during the Museum open season) and can be bought either from the Museum Ticket Office or online. If you choose to take out an Annual Pass at the Museum on the day of your visit, we will discount the cost by the value of your admission ticket on production of your receipt. Alternatively, you can buy an Annual Pass online (but we cannot offer a discount on our website).

You can renew your Annual Pass online and your Annual Pass card will automatically be updated.

Annual Passes are a great value way to visit the Museum and enjoy our exciting special events. All proceeds from the sale of Annual Passes go to support our valuable conservation work.

Is there parking?

There’s plenty of free parking available, although please note that the overflow parking area is grassed. There’s space for coach parking, too.

Is there any public transport to the Museum?

Unfortunately there is no public transport to the Museum. The nearest station is Chalfont and Latimer.

We’re cycling to the Museum. Where can we leave our bikes?

We encourage cyclists to visit the Museum, and there are bike racks in the car park.

Can I still visit in the rain?

Chiltern Open Air Museum is still wonderful in the rain, and our 35 historic buildings mean that you can take shelter from the elements! Our special events are likely to go ahead in all but the most severe weather.

What should we wear?

Chiltern Open Air Museum is an outdoor site, so please make sure that you dress appropriately for the weather and wear sturdy shoes. High heels are not advised!

Are refreshments available?

The Museum’s Furniture Factory Tea Room and Snack Barn serve hot and cold food and drinks, snacks, ice creams and light lunches. At some special events you can also treat yourself to freshly-cooked BBQ food. A variety of dietary needs can be catered for. Opening times and menus for these facilities may vary; please check in advance if you have any queries.

Please note that the Tea Room is approx. ½ mile from the Ticket Office. There are picnic benches on the Village Green and at Wood End if you’d like to bring your own picnic.

Are there first aid facilities on site?

Accidents are thankfully rare, but there is always a trained First Aider on duty whilst the Museum is open.

Can we touch the animals at the Museum?

The Museum’s animals are part of our working farm, rather than a petting zoo. However, some of the animals are friendly and may come over to say hello. Please remember to wash your hands after touching the animals, their fences or pens.

How is the Museum funded?

The Museum is a registered charity (charity number 272381) and an independent museum. This means that we receive no regular funding to support the work that we do. We are dependent on income raised from admissions, special events, our education programme, our Tea Room and gift shop, and legacies and donations. Your support means a very great deal to us.

Trouble with your purchase? Contact Chiltern Open Air Museum

enquiries@coam.org.uk 01494 871117

Interested in DigiTickets? Proactive Ticketing Solutions

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Chiltern Open Air Museum